BendBroadband provides three Internet service levels with the following speeds:

• Business Basic will deliver a maximum speed of 4Mbps download and 1.5 Mbps upload.
• Business Enhanced will deliver a maximum speed of 8Mbps download and 1.5Mbps upload.
• Business Premier will deliver a maximum speed of 16Mbps download and 2 Mbps upload.

These are the maximum speeds provided per profile and they can vary depending on your business network and programs being used on your computer. BendBroadband provides service to the cable modem and cannot control what happens beyond the modem. Business routers, wireless set-ups, your operating systems, and the specifications of your PC can cause your speeds to fluctuate. In addition, websites experiencing heavy traffic could cause slower speeds. If you have a business network or wireless devices, try plugging your Ethernet cable directly into your cable modem from your PC. If problems still occur you can contact our technical support department at (541) 382-5551.

Wireless routers typically cause a reduction in signal strength or speed. For best results, consider connecting the computer directly to the cable modem.

First we will run through a series of tests (from our offices) to ensure that your cable modem is responding properly and that there is nothing wrong with your connection. If a problem with our service is discovered, we will immediately work to resolve the issue. If we believe the problem is linked to your business or your equipment, we will inform you of this. Once we have tested that our system is working, you have the option to request an on-site test at your modem by a BendBroadband technician for a fee of $39.50. If we find that there are issues that are our responsibility, we will waive the fee and work to resolve the issue. However, in most cases we find the speed issue is caused by customer-provided equipment; i.e. routers, wireless set-up, and PCs.

Charging for usage over 150GB allows us to continue to invest in a network to provide all users with consistently high performance, while maintaining our current package pricing. Based on recent usage patterns, we have projected that only 0.2% of customers will incur additional bandwidth usage charges.

Yes, both downloading and uploading count towards your monthly allowance.

A small percentage of customers will be affected by this change. We have identified 99.8% of customers use less then 150GB per month which is our allowance for all products. The average BendBroadband Business subscriber uses 5.4GB per month and 98% of our subscribers use less than 50GB per month.

Once you exceed the 150GB allowance. you will be billed at $1.50 per GB. For example, if you use 160GB you would pay your monthly base rate plus $15 (10GB multiplied by $1.50).

There are two ways to check your monthly consumption.

1. Go to www.bendbroadband.com/usage to view your monthly usage. This requires a BendBroadband email address to sign-on. Please visit webmail.bendbroadband.com to sign-up for an e-mail address. All high-speed Internet subscribers receive an email account free of charge.
2. Check your monthly billing statement. Starting in June, each month your bill will show in (GB) how much bandwidth you consumed.

1. Peer-to-peer file sharing applications may be the problem. These programs operate as file servers by default and offer files from your hard drive to other Internet users, possibly resulting in excessive bandwidth usage without your knowledge.
2. If you have a wireless business network, there is a possibility that other people are using your wireless network without your knowledge which can also cause increased bandwidth usage. Please secure your connection with a password to block others from using your files. To secure your wireless network you will need to refer to the documentation, website, or technical support of the manufacturer of your wireless router.
3. Your computer may be infected by a computer virus. A virus will often send out mass emails from your computer without your knowledge. Installing antivirus software on your computer and scanning for possible infections may resolve this issue. BendBroadband will offer virus software starting in July 2008. Please visit our web portal at my.bendbroadband.com to sign-up for antivirus software, or buy our Gold or Silver product to receive this software for free.

The chart below provides examples of different types of Internet activities how much bandwidth per month is needed for each. Please note that upload and download data are measured equally. Upload is data sent from your PC and download is receiving data to your PC.

 

Connection speeds are measured in bits per second.
Consumption (Bandwidth) is measured in bytes transferred.